SHIPPING INFORMATION

Where do you deliver and how much it cost?

We deliver worldwide! Shipping fee depends on the weight of the item and delivery location based on the shipping rate imposed by PosLaju National Courier or Pos Malaysia Berhad.

What kind of shipping method do you offer?

Shipping method :-

Peninsular Malaysia / Sabah / Sarawak : PosLaju National Courier

International Shipping : PosLaju National Courier or International REGISTERED Pos

How can I get my shipping information?

Once your order has been processed and packed, we will sent you an email containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your REGISTERED email address. Please check your spam box / junk mail in case it’s there!

I have not received my items yet. What should I do?

Don’t worry. You can track the transit status of your order by click the following http://poslaju.com.my/track.aspx. If you wish to speak to PosLaju customer service representative, they can be contacted at 1300 300 300 or +603-50399000.

My order is not delivered or is missing. I want a refund!

If this case happens, kindly email us your order detail information to support@forcecapt.com. Information required:

  • Order ID number
  • Customer’s name
  • Customer’s contact number

We will assist you to check the status of your parcel and claim the refund from PosLaju. The process of refund will take about 3 months.

Where should I ship my order to?

It is up to your choice either to your home or office address. But please ensure there is someone who would be able to standby at that address by the moment PosLaju deliver the parcel. In the event of no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office or sent back to us. We WOULD NOT REFUND or EXCHANGE if the parcel returned to us due unavailability of customer by the time parcel delivered. You will have to cover the shipping cost for the second time shipping.

Can I self-collect at your premise?

No. At the moment we are solely operating via online.

Can you expedite my delivery process?

Our delivery process is based on First Come First Served basis.